Customer Service Officer, LMS

Name of Organisation Marshall Cavendish Education Pte. Ltd.
Job Title Customer Service Office, LMS (1 year contract) 
Role and responsibilities
    • Provide first level user support for Learning Management system (LMS) web portals through phone calls and helpdesk ticketing system.
    • Provide users (callers) with step by step guidance in the usage of the LMS web portal and to resolve any computer-related issues relating to the usage of the LMS web portals.
    • Escalate unresolved queries to the next level of support.
    • Follow up with users (callers) to provide feedback and resolve problems through to resolution.
    • Ensure proper recording, documentation and closure of calls.
    • Candidate must possess at least GCE O Level.
    • Basic knowledge of Windows, Mac and mobile devices such as tablets and handphones.
    • Ability to diagnose and resolve basic technical IT issues will be an advantage.
    • Good communication skills.
    • Customer-oriented and cool-tempered.

Click here to email your application to us.

Ask the Experts